Frequently Asked Questions
Discover everything you need to know about your Alexandre Birman experience.
How can I determine my correct size in Alexandre Birman shoes?
Our footwear generally follows true European sizing. For our signature Clarita styles, we recommend checking the specific size guide on the product page, as some materials may offer less stretch than others.
What is your return policy for online orders?
We accept returns of unworn, undamaged items in their original packaging within 30 days of delivery. Please ensure the protective film on the soles remains intact, as shoes with marked soles are ineligible for return.
Do you offer international shipping?
Yes, Alexandre Birman ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my suede and exotic leather shoes?
To maintain the quality of your luxury footwear, we recommend avoiding direct contact with water and heat. Use a soft, dry cloth for cleaning and store your shoes in the provided dust bags to prevent fading and scratches.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. You may, however, return the item once it arrives.
Are your exotic skins ethically sourced?
Alexandre Birman is committed to ethical sourcing. All exotic skins used in our collections are sourced in compliance with CITES regulations to ensure the preservation of species and sustainable trade practices.